How do I manage my orders and customers on Jirle?

Managing your orders and providing excellent customer service is key to growing your business on Jirle. Here’s how you can stay organized and responsive:

Managing Orders:

1. Access Your Seller Dashboard
   Log into your Jirle account and go to your Seller Dashboard. Here you can view all new, pending, and completed orders.

2. Review New Orders Promptly
   Check your dashboard daily for new orders. Quick responses lead to faster shipping and better customer satisfaction.

3. Ship Orders On Time
   Prepare and ship the purchased items within the timeframe you promised in your listings. Always upload tracking information when available.

4. Update Order Status
   After shipping, mark the order as “Shipped” in your dashboard and provide tracking numbers if applicable.

Communicating with Customers:

1. Use Jirle Messaging System
   You can communicate directly with buyers through the Jirle message system for questions about products, orders, or delivery updates.

2. Respond Quickly and Professionally
   Aim to respond to customer inquiries within 24 hours. Friendly and clear communication builds trust and leads to better reviews.

3. Handle Issues Smoothly
   If there’s a problem with an order (such as shipping delays or product issues), be proactive and offer solutions to maintain customer satisfaction.

Best Practices:

• Keep customers updated about their orders.

• Be transparent about shipping times and any delays.

• Always be polite and helpful in your communications.