How can we help?
If your order isn’t what you expected, we make returns and exchanges easy. Follow the steps below to get started.
We accept returns for orders shipped to:
Canada
United States
You can return your order if it is:
Defective or damaged
New and unused, with all original packaging and accessories
We cannot accept:
Final sale items
Used or worn products
Items missing packaging or tags
You have 30 days from delivery to request a return
Requests after 30 days may not be approved
Submit a Return Request
Contact our Support Team with your order number and reason for return
Pack Your Item
Include all original packaging, tags, and accessories
Ship Your Return
Returns are by mail only
Customer pays for return shipping
Refunds are processed within 5 business days after we receive and inspect your item
No restocking fees
Exchanges are available for eligible items
You are responsible for returning the original item first
We will ship your replacement once your return is received
Our Customer Support Team is ready to assist you with any return or exchange questions.
Still need help?
The Jirle Support team is here to help