If the seller does not respond to your refund or return request within a reasonable time, you can escalate the issue to Jirle Support.
To escalate a case, go to your order details page and select "Request Help from Jirle". You will need to provide a summary of the issue, copies of your communication with the seller, and any supporting evidence such as photos or receipts.
Our team will review the case and may contact both you and the seller to gather more information. If the seller fails to comply with their return or refund policy, Jirle may step in to issue a refund based on our platform guidelines.
Please make sure your refund or return request was made within the seller’s listed policy time frame, as requests outside of this window may not be eligible for assistance.